Staff Productivity Increased by 25%
Companies that extend business communications into their workers’ homes can reap the benefits in the long-term, according to a new report. Business advice body Tedco believes that homeworking on a full or part-time basis can increase productivity, give staff greater motivation and make more effective use of your office space.
This complements Ortiga’s own research based upon usage by our own clients of mobile remote access and home broadband service for business purposes. The research reveals that, on average, individuals are extending their working week by an average of ten hours using technology to enable them to work away from the office such as smartphones and secure remote access.
From these findings, it’s clear that organisations can reap the benefits of providing tools that will enable employees to re-balance their work/life commitments resulting in increased staff morale and, as we have measured, this translates directly into a 25% gain in productivity.
To find out more about how we can make technology work for your business, please visit our website at www.ortiga.co.uk
Environmental Product of the Year 2010
Ortiga’s digital pen solution from Destiny has been awarded “Environmental product of the year” at the recent Document Management awards.
Digital pen technology replaces paperwork delays and expensive journeys back to the office with a simple and energy efficient way of collecting accurate data from the field and transmitting it back to the office in seconds. The use of such technology makes a positive environmental contribution, and actively helps businesses to cut carbon emission. Dramatic energy savings of up to 30% can be made by managing mobile workforces more efficiently. Fuel consumption is significantly reduced since there is far less need for people working in the field to return to the office to complete paperwork. Also, digital pen technology involves less paper than traditional multi-part carbonless forms, since it normally only generates a single sheet which can be left with the customer
For more information please visit www.ortiga.co.uk or call on 0845 055 6545.
Hosted Sage 50 Accounts version 2011 now available
We host multiple versions because not all clients want to upgrade to the latest version immediately. In particular, some clients often do not want to upgrade to the latest version as soon as it is released and like to allow some time for service packs to be delivered first. Since Ortiga Hosted Sage is a managed service, offering multiple versions of the program, clients can choose which version is right for them and our Accountant customers can use multiple versions to access their own client’s datasets in different versions as required.
Increased Network Coverage for Orange and T-Mobile Customers
During October and November, Orange and T-Mobile will make their first big step together to provide ‘Everything, Everywhere’ as their networks converge offering the UK’s best coverage overnight.
Business Customers of each network will benefit automatically and at no additional charge making this a great opportunity to contact existing customers to advise them of this significant upgrade to their service and also to use with prospects to help close deals that you have in the pipeline.
Existing Ortiga customers will receive a text message update and following this process will automatically benefit with roaming ability on both networks.
Cradling the phone between your ear and shoulder while you try to talk and take notes is not good for you or your customers.
Research* shows that wearing comfortable and lightweight headsets can have the following health benefits:
- 31% reduction in neck pain
- 16% reduction in lower back pain
- 9% reduction in upper back pain
- 27% reduction in headaches
Making it clear that the use of headsets is good for your business and has a positive impact on the wellbeing of your staff.
*Research was conducted by Plantronics.
Everything Everywhere
The UK Mobile market looks set for a real shake up now that Orange and T-Mobile have concluded their merger. Advertising as “Britain’s biggest communications company” the new combined operation has been registered with the company name ‘Everything Everywhere’ although will continue to trade as Orange and T-Mobile respectively – Orange appealing more to the business customer community. With more than 30 million customers and the largest network, expect some revolutionary product and commercial innovation. As an Orange Business Specialist, Ortiga will look to capitalise on this innovation on behalf of its clients as well as continuing to innovate in our own right with our combined fixed line and mobile solutions with creative offerings such as free calls to company mobiles.
For more information about Ortiga, please visit our main website at www.ortiga.co.uk
Birmingham based IT and Telecommunication specialists Ortiga Ltd, have launched their new Service Centre as part of its expansion programme.
Ortiga has invested in excess of £20,000 in state-of-the-art fault management tools, telephony handling, proactive monitoring systems and remote support technology as part of the new Service Centre in a bid to significantly grow the levels of service offered to new and existing customers.
As part of the launch of the new Service Centre, Ortiga has created a new major role within the company to head up its Customer Service team.
Tony Payne joins the technology specialists with over 25-years experience in customer service and technical support.
Formerly working with Barclays Bank and Abbey Bank and with vast experience of customer service in a technology context, Payne will be at the helm of the Service Centre enabling new and existing clients to benefit from a more proactive and personalised level of support for their business.
Ortiga invested in the Service Centre as part of its continual commitment to provide its customers with the very best levels of service after welcoming a significant number of new clients during the past 12 months.
Tim Gain, Managing Director at Ortiga, said: “It is an exciting time for Ortiga as we continue to expand.
“Despite the slight upturn in the economy, we are attracting many new customers who are keen to save money on their services and receive a much more focussed level of service than available from the traditional operators.
“Our new Service Centre will ensure that all our clients have access to the very best levels of service and with Tony at the helm, we can keep our clients productive by solving technical problems in the fastest possible time frame.
“We welcome Tony to the team and the impact he will have on all of our customers.”
Tony Payne, Service Centre Manager at Ortiga, said: “I am looking forward to the challenge of developing our capability further utilising our impressive array of support tools to offer our customers a truly World Class level of service.
“Customer service has always been at the forefront of Ortiga’s aims and objectives on behalf of its clients and I intend on growing this ethos even further.”
More information can be found at www.ortiga.co.uk.
Mondi support team gets new communication system
Mondi Packaging, the leading international paper and packaging group, has appointed Ortiga Limited to install a new communication system for its IT support department.
Their support team are always on call 24-7 and have traditionally operated on a rota system for taking telephone calls – of which very often there may well be multiple calls all coming in at the same time and can occur at any time of the day.
Ortiga Limited, the telecommunications and IT specialists have now successfully completed the installation of a new ‘hosted’ VoIP (Voice over Internet Protocol) telephone system, that is not only state of the art, but can automatically transfer calls between staff dependent on the availability of the support staff when the call comes in.
| The new facility includes being able to enter ‘rota data’ directly into a call script, enabling the relevant extensions to be changed via a simple online web portal. |
Mr Tim Gain, Managing Director of Ortiga Limited commented, “The new system provides Mondi Packaging with complete flexibility to organise the IT staffing rota and to provide a seamless service to the organisation’s end users who simply have one support number to contact. This project reflects our approach to put technology to work for our clients”
Additional information can be obtained from www.ortiga.co.uk
Ortiga secures Midlands’ ‘Centre of Excellence’
Birmingham based telecommunications and IT specialist Ortiga Limited – a reseller for Voicenet Solutions, has been appointed ‘Centre of Excellence’ for the West Midlands.
Based on Birmingham International Business Park, Ortiga has been appointed as a VoIP ‘Centre of Excellence’ based on their technical knowledge and business experience of telephone system solutions and IT integration – together with their rapidly increasing numbers of Business VoIP clients.
The Voicenet hosted telephony solution is leading the way in this rapidly emerging market which provides ‘enterprise class’ telephony features and the opportunity to make ‘free’ local and national calls for businesses with the flexibility for users to work anywhere – from their office, home or on the road.
Often requiring minimal capital investment from businesses, unlike a traditional telephone system, VoIP business solutions are hosted and managed outside the office by the service provider thus offering levels of redundancy and resilience unavailable with traditional solutions.
Tim Gain, Managing Director of Ortiga Limited commented, “We have a vast experience with such a relatively young technology and are well positioned to help businesses to evaluate whether the technology is right for them.
“The service offering has many impressive features that rival traditional ‘high end’ telephone systems – and with the associated scalability and levels of redundancy, we are in the midst of a technology revolution.
”This solution has helped us to establish premium customer relationships in all market segments that we deal in, and we are extremely proud to be one of the first partners in the Voicenet Solutions ‘Centre of Excellence’ network.”
Additional information may be found at www.ortiga.co.uk and www.iptelephonesystem.co.uk
UK Technology Specialist enhances Communication Strategy
Leading IT and Telecommunications specialist Ortiga Limited, has enhanced its communication strategy with the launch of its new website.
The Birmingham based company has this week unveiled its new-look website online at www.ortiga.co.uk with integrated newsfeed at www.ortigablog.com. You can also follow Ortiga at http://twitter.com/ortiganews
Ortiga has introduced the new tools in order to keep its clients and partners up to date with the latest ways in which to improve productivity, reduce costs and enhance competitive edge using innovative technology solutions.
Tim Gain, Managing Director, and founder of Ortiga said, “We need to improve the ways in which we communicate with our business community and integration with the leading online social media tools will provide our readers with the flexibility to keep up with what we’re doing in the best way that’s convenient for them.
Ortiga work with businesses to establish IT and Telecommunications solutions. From simply reducing costs on fixed and mobile telecommunications services, assisting with office moves and connectivity of regional offices through to implementing complex integrated call centre solutions, Ortiga has more than 400 customers in the UK with a highly talented and experience team of business consultants and solutions specialists.
Additional information can be found at www.ortiga.co.uk.
