Mondi support team gets new communication system
Mondi Packaging, the leading international paper and packaging group, has appointed Ortiga Limited to install a new communication system for its IT support department.
Their support team are always on call 24-7 and have traditionally operated on a rota system for taking telephone calls – of which very often there may well be multiple calls all coming in at the same time and can occur at any time of the day.
Ortiga Limited, the telecommunications and IT specialists have now successfully completed the installation of a new ‘hosted’ VoIP (Voice over Internet Protocol) telephone system, that is not only state of the art, but can automatically transfer calls between staff dependent on the availability of the support staff when the call comes in.
| The new facility includes being able to enter ‘rota data’ directly into a call script, enabling the relevant extensions to be changed via a simple online web portal. |
Mr Tim Gain, Managing Director of Ortiga Limited commented, “The new system provides Mondi Packaging with complete flexibility to organise the IT staffing rota and to provide a seamless service to the organisation’s end users who simply have one support number to contact. This project reflects our approach to put technology to work for our clients”
Additional information can be obtained from www.ortiga.co.uk
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