Ortiga improves customer service with new Service Centre and major appointment

Birmingham based IT and Telecommunication specialists Ortiga Ltd, have launched their new Service Centre as part of its expansion programme.

Ortiga has invested in excess of £20,000 in state-of-the-art fault management tools, telephony handling, proactive monitoring systems and remote support technology as part of the new Service Centre in a bid to significantly grow the levels of service offered to new and existing customers.

As part of the launch of the new Service Centre, Ortiga has created a new major role within the company to head up its Customer Service team.

Tony Payne joins the technology specialists with over 25-years experience in customer service and technical support.

Formerly working with Barclays Bank and Abbey Bank and with vast experience of customer service in a technology context, Payne will be at the helm of the Service Centre enabling new and existing clients to benefit from a more proactive and personalised level of support for their business.

Ortiga invested in the Service Centre as part of its continual commitment to provide its customers with the very best levels of service after welcoming a significant number of new clients during the past 12 months.

Tim Gain, Managing Director at Ortiga, said: “It is an exciting time for Ortiga as we continue to expand.

“Despite the slight upturn in the economy, we are attracting many new customers who are keen to save money on their services and receive a much more focussed level of service than available from the traditional operators.

“Our new Service Centre will ensure that all our clients have access to the very best levels of service and with Tony at the helm, we can keep our clients productive by solving technical problems in the fastest possible time frame.

“We welcome Tony to the team and the impact he will have on all of our customers.”

Tony Payne, Service Centre Manager at Ortiga, said: “I am looking forward to the challenge of developing our capability further utilising our impressive array of support tools to offer our customers a truly World Class level of service.

“Customer service has always been at the forefront of Ortiga’s aims and objectives on behalf of its clients and I intend on growing this ethos even further.”

More information can be found at www.ortiga.co.uk.